Reference

Terms That Govern Your v2037 Account

These terms set out the rules for opening and using your v2037 account, including how deposits through bKash, Nagad, and Rocket are handled and what we expect from both sides.

Account EligibilityWallet & Payment RulesFair Use PolicyAccount Suspension RightsGoverning Jurisdiction
v2037 Terms That Govern Your v2037 Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you believe your account has been actioned incorrectly, our support team can walk you through the relevant clause and what steps apply. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Open the chat window from your account dashboard for the fastest response on terms-related questions or account disputes.
Email Support Send a detailed message to our support address for written records of any terms clarification or formal account query.
Help Centre Our help centre carries plain-language summaries of key clauses — a good first stop before raising a formal query.
HOW WE OPERATE

Account Security and Your Rights Under These Terms

Your account data is held securely and we do not share it with third parties outside what is required to process your bKash, Nagad, or Rocket transactions. You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or close your account at any time by contacting support.

Data Retention

We retain account and transaction records for as long as required by applicable rules. You can request details of what we hold by contacting support in writing.

Account Security

Your login is protected by OTP verification on each new device. Never share your PIN or OTP with anyone, including support staff.

Wallet Verification

Before any withdrawal to bKash, Nagad, or Rocket is released, the receiving wallet must match the name on your registered account.

Requesting Changes

To update your registered details or dispute a transaction, submit a request through live chat or email with your account ID and the relevant wallet reference.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account actions, and how to get things corrected.

Eligibility depends on your local law and the region you are in. It is your responsibility to confirm that using this platform is lawful where you are before registering.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account is a breach of these terms and may result in account suspension.

We post the updated version with the effective date. Continuing to use your account after that date means you accept the revised terms. We aim to give reasonable notice before major changes take effect.

Contact support via live chat or email with your account ID. We will confirm what records we hold and provide them within a reasonable timeframe in line with applicable rules.

Reach out to support immediately through live chat or email. Provide your account ID and the wallet reference for any recent transaction. We aim to explain the reason and outline next steps promptly.

No clause in these terms is intended to override rights you hold under applicable local law. Where a conflict exists, your local legal rights take precedence over our terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.